FAQs
A: Yes, our Returns Policy covers a period of 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If the order is shipped incorrectly, please contact us within 30 days at 800-990-9697.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept products that are hazardous materials, or flammable liquids or gases. Parts that have been installed, open kits, electrical parts, manuals, and products sold as clearance may also not be returned.
Parts must be returned in their original packaging and be in resalable condition. Non-stock or special-ordered parts are subject to a restocking fee.
To complete your return, we will require a receipt or a proof-of-purchase.
Please do not send your purchase back to the manufacturer.
A: Please call us at 800-990-9697 and request an RMA #.
A: Yes, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, with a certain number of days.
Please note that only regularly priced items may be refunded. Sale items cannot be refunded.
A: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email to shop@shopkentfarm.com and send your item to: 9224 Allison Line, Blenheim, ON, N0P 1A0, Canada. Include your order number in the details.
Returns will be processed using our UPS account. The cost of return shipping will be deducted from your refund.
A: If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company – it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@shopkentfarm.com or 800-990-9697.
A: No. We have no way to determine if an electrical part was used for troubleshooting and damaged during that process, therefore we don’t allow returns for electrical items. Please be certain of your need for an electrical item before placing an order.
A: No we do not offer returns on manuals.
A: You may contact us within 30 days of receiving your order, if you have a concern with its contents. Disputes older than 30 days will only be considered at our discretion.
A: We use cookies to keep the contents of your shopping cart. The cookie will expire and be removed from your computer within two weeks.
A: We will set up an account for your with your name, address, and phone information for our own use. In no instance will your information be shared or sold to any third party.
A: Most businesses in Canada have to collect the Goods and Services Tax (GST) or the Harmonized Sales Tax (HST).
The sales tax that applies in your province or territory will be applicable.
For international customers, sales tax is not collected as long as delivery of the good or service is outside of Canada.
A: In the event that you are supplied the wrong item by our staff, we will make it right at no cost to you. Orders placed without the assistance of our staff (for example, through this website) are subject to any shipping and restocking costs to correct the error.
A: We have thousands of part numbers in our database, but we often do not know if our vendors still have a part available, or if they have substituted one part for another. Our website reflects the most current information we have.
A: Our website reflects the most current information we have regarding pricing. That said, we reserve the right to update pricing beyond what’s posted online.
A: We use UPS, Canada Post, Purolator, and common carrier truck freight. UPS is our primary carrier.
A: No. We have a long-standing relationship with our carrier partners, and they have a proven track record with the delivery of product to our valued customers.
A: All shipping costs are determined by the size of the package and the weight. At times, dimensional sizes will escalate a package into a higher rate category than what the actual weight would call for. A large-package surcharge will be applied to each UPS package whose length plus girth combined exceeds 130 inches but does not exceed the maximum UPS size of 165 inches.
A: Yes. Domestic orders placed by 2PM EST Monday through Friday would be eligible for expedited freight services. Freight costs for these services will be determined by the service requested, and the size and weight of the package being shipped.
A: Carriers have minimum charges regardless of the size and cost of the part. Often times adding additional parts to a small order will not significantly increase the freight charge.
A: A customer service rep will contact you with an estimated freight cost. The parts you ordered may be heavy or oversized, and our freight calculator was unable to determine a fair cost.
A: The most likely explanation is that our online freight calculator was unable to determine the dimensional size and/or weight, and upon processing your shipment, the freight handling software calculated a freight cost much higher than we originally estimated. We offer thousands of parts numbers, and don’t have sizes or weights for some items prior to physical shipping.
A: Any customs fees, GST or VAT charges added to your order by your government are the responsibility of the customer.
A: Our goal is to recover the actual cost of shipping parts. If your freight rate seems out of line, feel free to contact us to discuss other shipping methods.
A: We have sales tax licenses to collect tax. On the order summary page, there is a checkbox to remove the sales tax from your order. Kent Farm Supplies must have a tax card on file with your exemption number to not collect sales tax. We will verify this exists before processing your order. Falsely checking this box will delay your order.
A: Only those that are dry. Wet batteries that are filled with acid can not be shipped.
A: Yes Kent Farm Supplies has multiple public email addresses.
parts@kentfarm.com for parts sales or questions.
sales@kentfarm.com for equipment sales or questions.
orders@kentfarm.com for questions about your order.
A: The LeGros family has been in the hardware business since 1850, when they owned three stores in Quebec. In 1962, John and Rex LeGros purchased Kent Farm Supplies, which was founded in 1949 by H.L. Turner.
Today, Kent Farm Supplies is a fourth-generation family business, still focused on its fine customers and its tradition of excellent service.
A: Part of our success is the fact that we have it when no one else does. Customers know that when they’re in a pinch and need something NOW, one trip to Kent Farm Supplies will meet their needs. We are proud to have the largest short-line business in Ontario. We hand-pick everything in the store to ensure high quality.
A: No. Our product and equipment offerings can be found on our website, or by calling our customer service team at 800-990-9697.
A: You can order on the web at www.shopkentfarm.com, over the phone at 800-990-9697, or you can email us your order at parts@kentfarm.com.
A: Online ordering is available 24 hours a day, 7 days a week. Or, you can phone in your order Monday-Friday 8:00 AM to 5:00 PM EST, and Saturday 8:00 AM to 12:00 PM EST.
A: The site can be navigated in 3 main ways: by selecting a brand icon, by clicking a product category, or by searching for the product in the bar at the top of the page.
There is also a dropdown menu beside the top bar that provides another way to view the item categories on the site.
A: Select secure checkout and follow the instructions to complete your order.
A: We accept Visa and Mastercard when purchasing through our website. For orders processed by phone, we also accept electronic funds transfers.
A: Yes. Our website is encrypted using industry-standard methods like SSL, and payment processing is handled by Moneris through their secured platform. It is impossible for anyone at Kent Farm Supplies to see your actual credit card numbers, and Kent Farm Supplies does not store credit card information for any purchases made through this website.
A: If parts are in stock and the order is placed before 2:00PM EST, your order will ship the same day. Orders placed after 2:00PM Eastern time will ship the following day. Orders placed after 2:00 PM on Friday or on the weekend may not ship until Monday.
A: Products that are not in stock will be ordered immediately, and usually arrive within 7 business days. They will be shipped to you as soon as product is received from the supplier. You can contact our Customer Service Team for an update on the status of your product at any time.
A: Yes, you will receive a tracking number for all packages shipping from our location in Blenheim.
A: Please allow a few hours after receiving the email with your tracking number(s) to check them. It can take a few hours for the tracking numbers to appear in the carrier’s system.
A: Yes, we can ship all parts internationally. Import duties, taxes, and additional charges are not included and are the responsibility of the buyer. Please check with your country’s customs office to determine what these costs may be prior to buying.
A: We primarily use UPS for international shipments. For some large orders, we may need to contract with a freight forwarder to ship your parts. We’re very experienced with international shipments, and welcome the opportunity to serve you.
A: Most packages shipped UPS will be delivered within 5-7 business days. Please be aware that Kent Farm Supplies can’t predict what delays may occur at the customs entry point your country, and therefore will not be held responsible for any consequences that may cause.
A: Any international order over a predetermined dollar amount will require a wire transfer for payment – this is to combat credit card fraud. Once a relationship is established with a customer, we may allow other payment options.
Q: What about insurance for international shipments? Is my package insured? If so, what is the cost?
A: All packages are automatically insured up to $100.00. Each additional $100.00 will incur a small incremental charge. The maximum declared value per individual packages can’t exceed $50,000.00.
A: A Pre-Authorization is a temporary hold of a specific amount of the available balance on a credit/debit card. The pre-authorization is NOT a charge, and you are not responsible for paying for it. Pre-authorizations of your card do not mean that Kent Farm Supplies has received any money for your order.
A: The amount of the order plus freight.
A: All credit/debit cards are pre-authorized when a customer enters his credit card number during the checkout process. The authorization will take place before you even submit your order.
A: Unlike most businesses with regards to credit/debit cards, we sometimes must special order parts several days prior to actually shipping the parts, and getting paid for them. When the customer gives Kent Farm Supplies a credit/debit card, the pre-authorization guarantees that the credit/debit card given as future payment will indeed be able to accept our charge. If we did not get a pre-authorization on the card, then someone could in effect go out and max out their available balance, leaving Kent Farm Supplies without the ability to collect payment for order parts.
A: This depends on your individual credit/debit card. Upon shipment of your parts, the actual charge of the invoice will get posted to your credit/debit card. Once our actual charge is posted it can take anywhere from 24 hours to up to 3 weeks for the pre-authorization to be removed by your credit/debit card company.
A: We have been pre-authorizing credit/debit cards for quite some time. This is not a new practice nor do we hide the fact that we must do this – this is a standard practice in the business community. Since debit cards are becoming more commonly used, are tied directly to a customers’ checking/savings account rather than a credit account, more customers have had more questions regarding this practice. We thank you for your patience, understanding, and cooperation.
A: The most common pre-authorization is done at a gas pump. When swiping your card, a pre-authorization is done for $75-$100 before you’ve pumped any fuel, to make sure that funds are available. Once you are done, the pre-authorization is replaced with the actual charge.
A: Your entire order will be held for shipment until the backordered part arrives, unless you instruct us to ship your order incomplete. Shipping an order incomplete will incur additional freight charges for the additional shipments.
A: Yes, you may cancel a backordered part – to do so, please call us at 800-990-9697.
Please note that in certain instances, the manufacturer may have already shipped the part to us before you called to cancel. In this instance, we will not be able to stop the shipment, and restock charges may apply if you don’t want the part.
A: Each manufacturer is different. It could be a few days to as many as a few weeks. In rare instances, back orders can drag on for months until is a vendor is found to fill the order.
A: We can supply parts for most manufacturers. Please call us at 800-990-9697 if you don’t see what you’re looking for on our site.
A: Left Hand or Right Hand is determined by sitting in the seat looking in the direction of travel.
A: BSN stands for before serial number. Verify your serial number and determine if your serial number is BSN the number listed.
A: ASN stands for after serial number. Verify your serial number and determine if your serial number is ASN the number listed.
A: Yes. We have individuals in service who are able to assist with technical questions. These service individuals have many responsibilities, and may not always be available for a question at the time of your call. However, voicemails may need to be left in these instances, and our service representatives will get back to you as soon as they are able.
A: The vast majority of parts sold will be OEM parts of the highest quality. In certain instances, our only option will be aftermarket, however we will almost always lead with OEM.
A: No. We only offer new or re-manufactured parts. Many other companies offer used parts, so we allow them to fill that segment of the business. Kent Farm Supplies is not comfortable offering a warranty or guarantee on a used part when we have no idea of the condition of that part.
A: Yes, although not all tires that we sell will be listed on our website. Please call us with your needs.